WARRANTY 

Warranty Information

Can-Back strives to manufacturer the highest quality canvas camper shell, using the best materials available. In the event of a warranty issue, Can-Back will repair or replace the warranty item.

NOTE: This warranty only applies to Can-Back equipment manufactured after January 2016.

Structural Frame Components: Lifetime Warranty

The structural metal frame components have a lifetime warranty. These include all of the structural members of the Can-Back skeleton.

This warranty covers weld defects and defects in materials.

 

It does not cover physical damage to the frame.

All Other Components: Five-Year Warranty:

The canvas and the non-structural components of the frame (snaps, buckles, and gaskets) have a 5-year warranty against defects in materials and workmanship.

Specific exclusions to the warranty:

  1. Wind-Whip damage to the canvas or straps due to not properly securing the panels.

  2. Abrasion/Wear damage by anything other than the Can-Back frame touching a cloth component. 

    • NOTE: The canvas must be properly tensioned over and secured to the spreader bar tabs in order to prevent the canvas from sagging and rubbing against the spreader bar tabs.

  3. Puncture, cut, burn or any other cause of damage to the canvas.

  4. Use of any cleaning or preserving chemicals on the canvas not specifically recommended by Sunbrella:

Claim Procedure:

  1. Have images clearly illustrating the defect available to email to Can-Back: warranty@can-back.com

  2. Have the receipt available if you are submitting a non-structural component warranty claim.

  3. Call Can-Back: 877-763-8867

  4. We may require the return of the damaged component for inspection. If we do, this will be at the customer’s

    expense. We will provide the Return Authorization (RA) and the return instructions if this is necessary.

  5. Based upon our determination, we will either have the defective component returned for repair, or we will

    send a replacement component.​​

Consumer Protection:

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state to state. 

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our Social Media channels.

© 2017 CAN-BACK Canvas Camper Shells

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